Front Office Coordinator

The US Oncology Network • Daphne, AL

2d • Onsite

About The Position

Southern Cancer Center is seeking an experienced and organized Front Office Coordinator to support its Daphne, Alabama location. This role helps ensure efficient day-to-day front office operations and a smooth experience for patients, physicians, and staff. The coordinator serves as a liaison among patients, physicians, clinical teams, billing, and other office staff, and is expected to be dependable, detail-oriented, professional, and compassionate while managing multiple priorities in a busy medical office environment.

The position coordinates front office procedures and communication, supports accurate insurance and authorization processes, assists with patient financial counseling, and helps maintain complete and timely patient documentation, charges, and month-end close items. The coordinator also supports front office staff, helps address workflow concerns, contributes to policies and procedures, and handles sensitive patient and financial information confidentially. The role supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards.

Requirements

• High school diploma or equivalent.
• At least three years of medical office experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong written and verbal communication skills.
• Ability to communicate professionally and compassionately with patients, physicians, coworkers, and members of the public.
• Comfort working with computers, electronic systems, telephone systems, and standard office equipment.

Nice To Haves

• Previous experience with insurance verification, authorizations, patient financial counseling, medical billing, or front office healthcare operations.
• Experience working in a specialty medical practice or another high-volume healthcare setting.
• Prior experience supporting or coordinating the work of a front office team.

Responsibilities

• Coordinate front office procedures and communication with physicians, clinical staff, billing, and other departments to ensure efficient information flow.
• Help oversee daily front office processes and ensure tasks are completed accurately and on time.
• Support insurance verification and help ensure required authorizations are obtained before services.
• Assist with patient financial counseling to help patients understand their financial responsibilities.
• Review patient documentation and encounter information for completeness and accuracy, and follow up with appropriate staff when information is missing.
• Ensure charges and related documentation are processed within established timelines.
• Assist with assigned month-end close responsibilities and complete items within required timelines.
• Follow established reimbursement policies and procedures to promote accurate and efficient processes.
• Review attorney and medical record requests to ensure appropriate authorization and required documentation are received.
• Assist with developing, implementing, and consistently applying front office policies and procedures.
• Maintain knowledge of healthcare, insurance, reimbursement, and medical office practices relevant to the position.
• Serve as a resource for front office staff and help address workflow or operational concerns.
• Maintain professionalism and confidentiality when handling patient and sensitive health or financial information.
• Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED