Advent PT East Beltline - Front Office Coordinator

Alliance Residential Company • Grand Rapids, MI

7d

About The Position

Advent PT, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator for its outpatient clinic. The coordinator is the initial point of contact for patients and provides administrative support to the clinic. The role serves as a liaison between clinic staff and patients and communicates company policies, procedures, and insurance information professionally and effectively. The position must follow compliance, Medicare, and HIPAA policies.

The duties listed are not all-inclusive and may be expanded to include other responsibilities as deemed necessary by senior management.

Requirements

• High school diploma or GED required.
• Basic computer skills, including proficiency with Microsoft Office and Outlook.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Nice To Haves

• Two years of experience in a medical office, customer service, or a similar business setting preferred.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee collection of required insurance co-payments and patient registration, and document and reconcile the daily schedule.
• Provide professional customer service to support clinic efficiency and a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to support accurate, timely, and positive clinic communication, facilitation, and presentation.
• Follow compliance, Medicare, and HIPAA policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED