Front Office Coordinator

Athletico • Gilbert, AZ

4d • $15 - $24

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. The PEC reports directly to the Clinic Manager, collaborates with clinical teams, and receives functional and technical support from the Patient Experience Specialist (PES).

The position involves welcoming patients, managing registration and insurance workflows, explaining financial responsibilities and payment options, collecting payments, and coordinating clinic scheduling. The coordinator monitors performance indicators, uses EMR systems and reporting tools, helps resolve insurance and scheduling issues, communicates patient progress notes and plans of care to referral sources, and supports patient engagement activities. The role also includes ongoing training and cross-training, including training Rehab Aides on front-office duties.

This is a full-time position in a standard office environment with low noise and little to no extraordinary environmental factors. The listed pay range is $15.45 to $23.50 per hour; individual base pay depends on factors including work location, role complexity, duties, and relevant experience and skills.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience required.
• Ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment.
• Proficiency with EMR/EHR systems and scheduling platforms, including the ability to use dashboards and reporting tools for data accuracy.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
• Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools clearly to patients.
• Strong organizational and time-management skills, with attention to detail and data-entry accuracy.
• Ability to meet or exceed performance metrics and adapt to continuous process improvements.
• Ability to read, write, and speak English proficiently.
• Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, moving around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
• Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

• 1–2 years of healthcare administration experience preferred.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience requesting and managing customer payments preferred.

Responsibilities

• Welcome patients, resolve issues promptly, and provide a positive front-office experience.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Educate patients about financial responsibilities, payment options, and digital tools such as the patient portal.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate as needed.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in training and cross-training programs to maintain front-office proficiency and team flexibility.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, with eligibility beginning on the first day of employment.
• Dental and vision insurance, with eligibility beginning on the first day of employment.
• Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance.
• Supplemental life insurance for employees, spouses, and children.
• Company-paid short-term and long-term disability.
• Long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off and two floating holidays yearly.
• Additional compensation opportunities on top of base pay.
• Bereavement time off and resources.
• Pre-tax commuter transit and parking benefits.
• 401(k) retirement plan for employees age 21 and older, with a company match each pay period.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program (EAP).
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED