Front Office Coordinator

Athletico•Avondale, AZ

19d

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while providing a seamless front-office experience. The role supports compliance, data integrity, and revenue cycle performance. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). The coordinator greets patients, completes intake and registration, verifies insurance and authorization requirements, explains financial responsibilities and payment options, collects payments, and manages scheduling workflows. The role monitors performance indicators, resolves or escalates complex insurance and scheduling issues, uses EMR systems and reporting tools, and coordinates patient progress updates with referral sources. It also supports patient engagement activities, participates in training and cross-training, and trains Rehab Aides on front-office duties. This is a full-time position in a standard office environment. The listed hourly pay range is $15.45 to $23.50. Individual base pay depends on factors including work location, role complexity, duties, and relevant experience and skills.

Requirements

High school diploma or GED.
Excellent customer service skills and ability to resolve issues promptly in a high-volume, patient-facing environment.
Proficiency with Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams.
Proficiency with EMR/EHR systems and scheduling platforms; ability to use dashboards and reporting tools to support data accuracy.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Strong written and verbal communication skills, including the ability to clearly explain financial responsibilities and digital tools to patients.
Strong organizational and time-management skills, with attention to detail and data-entry accuracy.
Ability to meet or exceed performance metrics and adapt to process improvements.
Ability to read, write, and speak English proficiently.
Ability to fulfill office activities including remaining stationary for extended periods, stooping, kneeling or crouching, traveling around the office, communicating verbally and in writing, and fine hand manipulation and keyboarding.
Ability to see at close range and at a distance, peripheral vision, depth perception, and ability to adjust focus.
1–2 years of customer service experience required.

Nice To Haves

Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.
1–2 years of healthcare administration experience preferred.

Responsibilities

Provide a welcoming front-office experience, resolve patient issues promptly, and support positive interactions.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Explain patients’ financial responsibilities and payment options, and help them use digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access.
Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support improvement initiatives.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations with the clinical team.
Participate in ongoing training and cross-training programs.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, with eligibility beginning on the first day of employment.
Dental and vision insurance, with eligibility beginning on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance; supplemental life insurance options for employees, spouses, and children.
Company-paid short-term and long-term disability; long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, with accrual beginning immediately upon hire.
Six major holidays off and two floating holidays per year.
Additional compensation opportunities beyond base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a company match each pay period.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.