Front Office Coordinator/Medical Assistant

Medi-Weightloss•Hockessin, DE

4d•Onsite

About The Position

Embark on a fulfilling journey with Medi-Weightloss in Hockessin – a dynamic workplace dedicated to preventive medicine. Join our talented team and play a pivotal role in delivering exceptional patient care, contributing to improved quality of life. Make a difference and be part of The One That Works! This role is for a Front Office Coordinator/Medical Assistant who is passionate about healthy living, quality of life, and work-life balance. The position offers a rewarding environment, a talented team, and opportunities for career growth.

Requirements

High school diploma or GED certificate.
Utilizes a multi-line phone system.
Processes accounts receivable transactions.
Monitors inventory levels of clinical and office supplies.
Obtains patient vitals, EKG, and performs phlebotomy.
Administers IM injections.
Prepares laboratory order forms and obtains patient laboratory results.
Assists physicians or mid-level practitioners with patient referrals.
Documents patient progress notes in the patient chart and/or EMR.
Motivational counseling/advising skills.
Strong multitasking and critical thinking abilities.
Excellent interpersonal and human relations skills.
Exceptional communication skills, both oral and written.
Ability to maintain confidentiality and work within a team and corporate structure.

Nice To Haves

Associate or bachelor's degree.
Medical receptionist experience.
Familiarity with EMR systems.

Responsibilities

Utilizes a multi-line phone system to answer and route incoming calls efficiently.
Conducts follow-up calls to patients, ensuring their progress is discussed and concerns are addressed.
Verifies insurance information and facilitates insurance-related processes.
Provides outstanding service by creating a friendly environment, greeting patients, and maintaining high customer service standards.
Processes accounts receivable transactions accurately and securely.
Monitors inventory levels of clinical and office supplies.
Trains additional staff on daily procedures when requested by the office manager and/or physician.
Participates in clinic marketing efforts to enhance profitability and success.
Assists with opening and closing procedures.
Assists with and oversees daily operations during periods when the Operations Manager is offsite or unavailable.
Participates in ongoing training and education to maintain competency and support the implementation of evolving clinical and operational protocols.
Adapts to changes in clinic workflows, policies, and procedures to promote operational efficiency and consistency.
Contributes to safe, effective, and patient-centered care while performing all responsibilities within the scope of the role and applicable credentials.
Obtains patient vitals, EKG, and performs phlebotomy.
Administers IM injections.
Prepares laboratory order forms and obtains patient laboratory results.
Assists physicians or mid-level practitioners with patient referrals to other healthcare professionals.
Documents patient progress notes in the patient chart and/or EMR.
Conducts follow-up calls to patients to discuss progress and address concerns.
Performs other clinical duties as required.