Front Office Coordinator/Injection Room (MA)

Family Allergy & Asthma•Memphis, TN

12h•Onsite

About The Position

The Front Office Coordinator/Injection Room (MA) performs duties within their scope of practice under the direction of manager(s) and/or Director(s). The role provides direct nursing care during assigned duty hours, participates in department activities, promotes patient independence and socialization, and advocates for patients’ quality of life. The employee must comply with applicable laws, regulatory and organizational standards, follow the attendance policy, interact respectfully with staff at all levels, and support the company’s core values. The position combines allergy injection-room work with front-office responsibilities. Injection-room duties include preparing the room, administering allergy injections, maintaining and organizing medication vials, monitoring refrigeration and supplies, documenting charges and temperatures, explaining policies to patients, and following emergency procedures. Front-office work includes checking patients in and out, collecting co-pays, scheduling appointments, answering phones as needed, preparing end-of-day charge reports, and updating insurance information. The position is based at 6401 Poplar Ave, Suite 300, Memphis, Tennessee, and requires travel to other clinic locations. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is hourly and non-exempt.

Requirements

High school diploma or equivalent.
Current, valid CPR certification.
Medical Assistant certification.
At least 6 months of related medical assistant experience.
Ability to fluently speak and read English.
Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans, and procedure manuals.
Ability to communicate effectively, verbally and in writing, with staff at all levels and with patients.

Responsibilities

Prepare the injection room area each morning and administer allergy injections.
Restock the area as needed and order supplies through the approved clinical procedure.
Complete the daily charge log and total charges at the end of the day.
Collect co-pays and provide patient receipts.
Reorder vials in a timely manner and organize refrigerated vials in appropriate bins.
Log refrigerator temperatures daily.
Review shot cards monthly and discard expired vials.
Ensure consent forms are signed and explain shot-room policies to new patients.
Educate patients about the first-injection policy.
Maintain and follow HIPAA policies and procedures.
Remain for 30 minutes after the last injection before lunch or the end of the day.
Clean the toy and lobby areas.
Maintain knowledge of medications and IT treatment.
Check emergency medications monthly and reorder them as needed.
Effectively manage emergency procedures and protocols.
Check patients in and out and collect co-pays.
Schedule appointments and answer phones when needed.
Prepare end-of-day clinic charge reports.
Copy patient insurance cards and update patient information as needed.
Perform other relevant duties as assigned by the Director.