Front Office Coordinator

SENTA Partners•Louisville, KY

About The Position

The Front Office Coordinator at SENTA Partners is the first point of contact for patients, visitors, and staff. The role helps ensure the smooth and efficient operation of the practice by managing front office tasks, providing customer service, and supporting the clinical team. Responsibilities include scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Requirements

High school diploma or GED required.
Knowledge of standard clinic practices, policies, and procedures.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information to customers, clients, and peers.
Ability to work effectively independently and as part of a team.
Strong organizational skills and ability to multitask.
Knowledge of MS Office and Electronic Medical Records (EMR).

Nice To Haves

Medical reception experience preferred.

Responsibilities

Greet and check in patients in a friendly and professional manner.
Manage appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain accurate and confidential patient records in the practice management system.
Process patient payments, handle billing inquiries, and provide receipts.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with required forms and paperwork.
Manage office supplies for front office operations.
Handle patient concerns or complaints empathetically and escalate issues when necessary.
Support administrative needs, including data entry, filing, and correspondence.
Follow HIPAA regulations and company policies regarding patient information and confidentiality.