Front Office Associate - Primary Care West Haven
About The Position
PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere. PACT MSO has a busy Internal Medicine Group in West Haven seeking a Front Office Associate. The hours are Monday through Friday 8:30am to 5:00pm with rotating Saturday mornings. The position will travel to office locations in West Haven, New Haven, Orange, Milford, Guilford, Wallingford and other locations as needed. The position works in the front and/or back office of the medical practice. The job responsibilities are administrative and may include some or all listed below. The incumbent may be in one location where they are responsible for all aspects of the patient experience, or just one aspect.
Requirements
- Knowledge of computers and EHR software.
- Excellent communication skills
- Excellent organizational skills
- 2 years of Epic experience
- High School or GED required
Nice To Haves
- 2 years in Healthcare preferred
Responsibilities
- Greet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.
- Completely and accurately registers and checks in patients by following a standard operating procedure.
- Schedule and confirm patients’ appointments
- Check out patients completing all necessary steps in check out standard operating procedure
- Collects proper co-pay, payments on balances, walk-in payments and process appropriately.
- Open and close batch daily for deposit
- Accurately scan and index documents and reports into patients’ charts in the EHR system.
- Reviews all provider orders for completeness and obtains clarification on incomplete or questionable orders
- Test/procedure preparations
- Promptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message. Appropriately documents message in the patient chart or other electronic manner as specified by type of call.
- Collect pertinent information and required documents from patient prior to appointments.
- Explains financial requirement to the patients and collect copays as required.
- Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.
- Perform other assignments and special projects
Benefits
- health benefits
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
