Front Office Assistant - Family Practice

Orlando Health•Wesley Chapel, FL

2d•Onsite

About The Position

The Front Office Assistant supports daily ambulatory and physician office operations in a family practice setting. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The role is full-time, Monday through Friday, 8:00 AM to 5:00 PM, in Wesley Chapel, Florida.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining pre-certification and authorization for office visits when required.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department policies and procedures.
Follow Orlando Health and OHPE policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Follow Commitment to Excellence standards and actively contribute to improving patient satisfaction.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable policies and standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance and Quality Indicator activities.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting standards.
Use supplies efficiently.
Assist the billing service as requested.