Front Office Assistant

Amplifon • Altoona, PA

5d

About The Position

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and help drive store performance through effective schedule management. Reporting to the Area Manager, this role supports the clinic team and helps customers access hearing care. The position pays $17.00 per hour and is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m.

The role includes coordinating customer appointments, maintaining clinic administration and operations, providing routine hearing aid after-care, and supporting retail sales and marketing. The Front Office Associate works with the Hearing Care Professional on customer appointments, promotions, and marketing initiatives.

Miracle-Ear has more than 1,500 franchised and corporate-owned retail clinics across the United States and has operated for more than 75 years. It is part of Amplifon, which has a presence in 25 countries and 20,300 employees worldwide. The company states that it is an equal opportunity employer and values diversity.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of experience in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support customer intake by setting appointment expectations and providing a quality customer experience.
• Coordinate, screen, and confirm appointments in person and by phone.
• Make outbound calls to potential and existing customers to support store performance and drive appointments.
• Monitor inventory and assist with billing and invoicing.
• Manage customer inquiries and walk-ins.
• Maintain the customer database accurately and comply with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and participate in the sale of hearing aid accessories.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off (PTO)
• Paid holidays
• Volunteer time off
• Parental leave
• Access to the Wellness Hub
• Employee Assistance Program (EAP)
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED