Front Office Assistant

Amplifon • Roseville, CA

5d

About The Position

The Front Office Assistant manages the customer intake process, supports clinical operations, and helps drive store performance through effective schedule management. Reporting to the Area Manager, this role is a key member of the clinic team and helps customers access hearing care and rediscover the emotions of sound. The position also supports store administration, after-care services, retail sales, and marketing activities.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $20.50 per hour. Applications must be submitted online; applicants are asked not to contact or visit local Miracle-Ear stores about their applications.

Miracle-Ear has provided hearing solutions for over 75 years and operates more than 1,500 franchised and corporate-owned retail clinics across the U.S. It is part of Amplifon, a global hearing-care retailer with operations in 25 countries and 20,300 employees worldwide. The company states that it is an equal opportunity employer and that AI tools may be used to assist with resume screening, while hiring decisions are made by its recruitment team.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of experience in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support customer intake by setting appointment expectations and delivering a quality customer experience.
• Coordinate, screen, and confirm appointments in person and over the phone.
• Make outbound calls to potential and existing customers to drive appointments and support store performance.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Maintain the customer database, ensure data accuracy, and comply with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and participate in selling hearing aid accessories.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off (PTO)
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program (EAP)
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED