Front Office Assistant

Amplifon • San Antonio, TX

3d

About The Position

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and contribute to store performance through effective schedule management. Reporting to the Area Manager, this role is a key part of the clinic team and helps customers reconnect with the emotions of sound.

The position involves coordinating customer appointments and providing a quality experience, supporting administrative and operational needs, maintaining accurate and private customer records, and assisting with after-care for hearing aid devices. It also supports retail sales and marketing activities in partnership with the Hearing Care Professional.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $18.50 per hour.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of experience in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support customer intake by setting appointment expectations and delivering a quality experience.
• Coordinate, screen, and confirm appointments in person and over the phone.
• Make outbound calls to potential and existing customers to drive appointments and support store performance.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Maintain the customer database, ensure data accuracy, and comply with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and assist with sales of hearing aid accessories.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program
• Continuous training, development, and support through Ampli-Academy and specialized learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED