Part-Time Front Office Assistant (Monday - Thursday)

THE NEXT DOOR INC•Nashville, TN

2d•Onsite

About The Position

The Next Door Recovery provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery. This role acts as the point of contact for incoming calls and guests, as well as supports the Admissions and Operations Team in daily administrative tasks for The Next Door Recovery, Inc. (TNDR).

Requirements

High school diploma or GED required.
Exceptional customer service skills required.
Proficient computer skills in Outlook, Word, Excel, and PowerPoint
Valid Driver’s license
Honor the agency mission: The mission of The Next Door Recovery is to live out our faith by providing a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
Consistently treat patients and co-workers with the utmost respect.
Keep ALL information regarding staff, client, diagnosis, group information, etc. confidential at all times.
Work as a necessary part of the team effort.
Model ethical and professional behavior at all times.
Participate in ongoing meetings and trainings as required by the leadership of The Next Door Recovery
Be creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door Recovery.
Encourage and live the core values of The Next Door Recovery, Inc., at all times: Love, Faith, Hope, Wholeness, Community, Respect, Encouragement.

Nice To Haves

Minimum 2 years of customer service experience or related experience preferred.

Responsibilities

Greet new and existing clients
Greet and direct all visitors, vendors, and employment applicants
Answer incoming calls and directs to appropriate staff
Communicate phone messages/packages to staff
Coordinate and communicate daily maintenance and cleaning needs to contract staff
Place maintenance calls to vendors as needed
Responsible for pickup/sorting/distributing mail
Provide additional coverage, as needed
Responsible for providing front office orientation for interim coverage
Misc. projects for staff (printing labels, print jobs, reformatting documents)
Provide administrative support to Support Services Team and Operations Department
Ensure front office area is clean and presentable at all times.
Ensure that all policies and procedures of The Next Door Recovery, Inc. are followed at all times by residents and volunteers
Additional responsibilities as assigned