Front Office Assistant - Johnstown, PA

Crossroads Treatment Centers•Johnstown, PA

1d•Onsite

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service, manage daily operations, and ensure a positive patient experience. The role involves checking patients in, receiving payments, maintaining financial records, coordinating with medical staff, and providing clerical support. The ideal candidate will offer a "white glove" experience to patients, guide them through the intake process, and collect drug screen samples as needed. Crossroads Treatment Centers is dedicated to treating patients with opioid use disorder through evidence-based medication-assisted treatment (MAT) and has been a leader in this field since 2005. They operate outpatient, office-based clinics across multiple states and are committed to improving access to treatment and helping individuals achieve long-term recovery.

Requirements

High School Diploma or GED required.
Customer Service experience in a fast-paced environment preferred.
Experience in healthcare, addiction medicine, office administration preferred.
Lived Addiction experience is a plus.

Responsibilities

Provide excellent customer service to patients.
Check in patients.
Receive payments.
Assist in daily operations.
Maintain a friendly, professional attitude towards patients.
Offer a "white glove" experience.
Provide an exceptional experience by guiding new patients through their intake process.
Collect urine and saliva samples for patient drug screens as needed.
Maintain daily financial records and reports.
Coordinate with medical and clinical staff to coordinate intakes.
Provide clerical and logistical support.
Oversee patient accounts and financial responsibilities.