Front Office Assistant - Erie, PA

Crossroads Treatment Centers • Erie, PA

2d • Onsite

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant in Erie, PA. This role is responsible for providing excellent customer service, checking in patients, receiving payments, and assisting in daily operations. The ideal candidate will maintain a friendly, professional attitude, offer a "white glove" experience, and guide new patients through their intake process. Responsibilities also include collecting drug screen samples, maintaining financial records, coordinating with medical and clinical staff, and providing clerical and logistical support. The company is dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) for opioid use disorder.

Requirements

• High School Diploma or GED required
• Customer Service experience in a fast-paced environment preferred
• Experience in healthcare, addiction medicine, office administration preferred
• Lived Addiction experience is a plus

Responsibilities

• Providing excellent customer service
• Checking in patients
• Receiving payments
• Assisting in daily operations
• Maintaining a friendly, professional attitude towards patients
• Offering a "white glove" experience
• Guiding new patients through their intake process
• Collecting urine and saliva samples for patient drug screens as needed
• Maintaining daily financial records and reports
• Coordinating with medical and clinical staff to coordinate intakes
• Providing clerical and logistical support
• Overseeing patient accounts and financial responsibilities

Benefits

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees
• Mileage reimbursement (if applicable)
• Community events that promotes belonging and education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED