Front Office Assistant - Erie, PA

Crossroads Treatment Centers • Erie, PA

4d • Onsite

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant in Erie, PA. Crossroads has been a leader in treating patients with opioid use disorder since 2005, offering accessible, high-quality, evidence-based medication-assisted treatment (MAT). The company is dedicated to combating the opioid epidemic and guiding individuals toward recovery. Their comprehensive outpatient, office-based approach is recognized as the gold standard in care, proven to reduce overdose deaths and promote long-term recovery. Crossroads serves over 26,500 patients across clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, Crossroads values diversity and is committed to fostering an inclusive environment for all employees and patients.

Requirements

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Assist in daily operations.
• Maintain a friendly, professional attitude towards patients, offering a "white glove" experience.
• Provide an exceptional experience by guiding new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to arrange intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Daily impact on many lives.
• Excellent training for new field entrants.
• Mileage reimbursement (if applicable) at the current IRS rate.
• Community events promoting belonging and education (e.g., cookouts, fairs, parades, school outreach, holiday events).
• Opportunity to save lives daily.
• Medical, Dental, and Vision Insurance.
• PTO.
• Variety of 401K options including a match program with no vesture period.
• Annual Continuing Education Allowance (in related field).
• Life Insurance.
• Short/Long Term Disability.
• Paid maternity/paternity leave.
• Mental Health day.
• Calm subscription for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED