Front Office Assistant - MDVIP / Tampa (MLK)

Bayfront Health•Tampa, FL

7d•Onsite

About The Position

The Front Office Assistant supports the daily activities of ambulatory and physician office operations. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The role is in the MDVIP department at 2727 W Dr. Martin Luther King Jr Blvd, Tampa, Florida. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when necessary.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Comply with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate a commitment to excellence and actively engage in improving the overall patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable federal, state, and local standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues, patient rights, and requirements of regulatory and accrediting agencies.
Use supplies efficiently.
Assist Billing Service as requested.