Front Office Assistant : HSC HB HHC 5355 Pain Mgmt - Full Time - 08HR - HHC Huntington Harbour

Hoag•Huntington Beach, CA

8h•$24 - $32•Onsite

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves courteous interaction with patients, their family members or surrogate decision makers, and the public, adhering to established standards. Responsibilities include greeting visitors, answering telephones, potentially collecting copays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. They will assist with patient scheduling, including confirmations, cancellations, and rescheduling, ensuring prompt communication of any schedule changes to all appropriate locations and individuals, including clinical staff and supervisors. The role requires maintaining accurate information and utilizing various software for scheduling, entering charges, finding and scanning documents, and accurately entering patient information. The Front Office Assistant ensures patient charts contain all required paperwork before procedures and, as directed by medical staff orders, schedules patient tests during their stay. This position may work in various departments as needed, assisting clinical staff with patients and family members while always maintaining patient confidentiality. Participation in the continuous quality improvement process and performing other duties as assigned are also part of the role.

Requirements

High school or GED
Basic computer skills
Excellent communication and interpersonal skills
Ability to multitask and prioritize
Attention to detail

Nice To Haves

Previous experience in a medical office setting
Experience with electronic health records (EHR) systems
Knowledge of medical terminology

Responsibilities

Perform a variety of clerical duties and front office operations in support of patient care activities.
Ensure even patient flow and continuous communication within the department, referring physician offices, and organization staff.
Interact with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
Greet visitors and answer telephones.
May collect Copays, close the Cash Drawer and prepare Month End deposits.
Collect initial demographic and clinical patient information and accurately enter into the medical record.
Compile and prepare charts.
Assist with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Follow through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
Maintain accurate information and utilize various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ensure the patient chart has all the required paperwork prior to the patient’s procedure.
As directed by medical staff orders, schedule patient tests to be performed as needed during patient stay.
Assist clinical staff as needed with patients and family members.
Always maintain patient confidentiality.
Participate in the continuous quality improvement process.
Perform other duties as assigned.