Front Office Manager - Full time

Four Seasons Hotels and Resorts•Four Seasons Maui, HI

3d•$89,500 - $109,000•Onsite

About The Position

We are looking for a passionate Front Office Manager who strives for excellence in a fast-paced work environment. This position reports to our Assistant Director and Director of Rooms Division. The Front Office Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. They direct staff that performs duties such as welcoming and registering hotel guests, explaining accommodations, and establishing credit or method of payment. They also check guests out of the hotel, preparing and explaining the bill. The role requires responding to a wide variety of guest requests by accurately assessing guest needs and requests, then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

College Degree or equivalent experience
Two years previous hotel management experience, preferably in the front office
Working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area
Knowledge for the ability to operate computer equipment and the reservations system
Ability to read and speak English
Tuberculosis Clearance
Maui Liquor License

Responsibilities

Oversees the Front Desk operations
Acts as the manager on duty in the hotel when senior managers are not available
Directs staff that performs duties such as welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies