Front Office Manager (Full Time)

AccorHotel • Edmonton, AB

1d • CA$59,000 - CA$88,500 • Onsite

About The Position

Reliable and engaging. As a Director of Front Office, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Requirements

• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Service focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Nice To Haves

• Previous experience in a similar leadership role is an asset
• Degree or Diploma in Hospitality Management is an asset

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Assist the Assistant Front Office Manager and Front Office Manager in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Other duties as assigned

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree