Front Office Assistant - Vascular Surgery / Zephyrhills + Wesley Chapel

Orlando Health•Wesley Chapel, FL

About The Position

The Front Office Assistant supports the daily activities of ambulatory and physician office operations in the Vascular Surgery department. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The role works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The position requires travel to Tampa, Wesley Chapel, and Zephyrhills.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.
Must be able to travel to Tampa, Wesley Chapel, and Zephyrhills.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when needed.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Follow Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Follow Commitment to Excellence standards and engage in improving patient satisfaction.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable Orlando Health policies and federal, state, and local standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance/Quality Indicator activities.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting standards.
Use supplies efficiently.
Assist the Billing Service as requested.