Front Desk Associate - Wesley Chapel

Pet Paradise•Wesley Chapel, FL

10d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Wesley Chapel resort. This role supports a positive guest experience through check-ins and check-outs, customer communication, cashiering, coordinating pet drop-offs and pickups, and helping ensure pets and their suites are properly prepared. The position also involves maintaining the lobby and entrance, assisting with the cat room, and coordinating with the veterinary service team. The role includes considerable physical work and requires handling and walking pets, standing for extended periods, and lifting up to 60 pounds. Scheduling must be flexible to meet resort needs, including days, nights, weekends, holidays, and peak periods. Pet Paradise describes its workplace as a pet-focused environment offering opportunities to pursue company training and advancement.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills.
Attention to detail, particularly with documentation.
Problem-solving skills to provide a premier experience for guests and customers.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Ability to perform physical labor, including pet handling, walking, and standing for long periods.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, providing a friendly first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup and coordinate suite placement while ensuring their needs are met.
Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain cleanliness of the entranceway and lobby, including restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove harnesses at check-in and check-out, and be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp for employees' dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Starting rate of $15.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.