Front Office Assistant
About The Position
Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and contribute to store performance through effective schedule management. Reporting to the Area Manager, this position serves as a key member of the clinic team and helps customers reconnect with the world of sound. The role supports the customer journey by setting appointment expectations, coordinating and confirming appointments, and making outbound calls to potential and existing customers. It also handles store administration and operations, including inventory monitoring, billing and invoicing assistance, customer inquiries and walk-ins, customer database maintenance, and routine hearing aid after-care. In partnership with the Hearing Care Professional, the role supports marketing, office promotions, and social media initiatives, prepares customer appointments, and sells hearing aid accessories. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $17.50 per hour.
Requirements
- High school diploma or equivalent.
- At least 2 years of administrative experience in a professional setting.
- At least 2 years of experience in a direct customer support role.
- At least 2 years of experience with appointment setting and customer database management.
- Comfort handling inbound and outbound calls.
- Proficiency in Microsoft Office and Windows.
Nice To Haves
- Experience working in a healthcare setting.
- Background in administration, reception, or customer service.
- Motivation to help drive sales goals and contribute to a purpose-driven environment.
Responsibilities
- Support customer intake by setting appointment expectations and delivering a quality experience.
- Coordinate, screen, and confirm appointments in person and over the phone.
- Make outbound calls to potential and existing customers to drive appointments and support store performance.
- Monitor inventory and assist with billing and invoicing.
- Manage customer inquiries and walk-ins.
- Maintain the customer database, ensure data accuracy, and comply with protected healthcare data regulations.
- Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
- Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and engage in the sale of hearing aid accessories.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Health Savings Account
- Life insurance
- Family hearing aid benefits
- Paid Time Off
- Paid holidays
- Volunteer time off
- Parental leave
- Access to a Wellness Hub
- Employee Assistance Program
- Continuous training, development, and support through Ampli-Academy and other specialized learning platforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
