Front Office Assistant - Connellsville, PA

Crossroads Treatment Centers • Connellsville, PA

7d • Onsite

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service, manage daily operations, and support patients in their recovery journey. Since 2005, Crossroads has been a leader in treating opioid use disorder, offering accessible, high-quality, evidence-based medication-assisted treatment (MAT). This role is crucial in maintaining the smooth functioning of our outpatient clinics and ensuring a positive experience for all patients. We are committed to diversity and inclusion, celebrating our team and the communities we serve.

Requirements

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Maintain a friendly, professional attitude towards patients, offering a “white glove” experience.
• Guide new patients through their intake process, providing an exceptional experience.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to schedule intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Daily impact on many lives.
• Excellent training for new field entrants.
• Mileage reimbursement (if applicable) at the current IRS rate.
• Community events promoting belonging and education (cookouts, fairs, parades, school outreach, holiday events).
• Opportunity to save lives daily.
• Medical, Dental, and Vision Insurance.
• PTO.
• Variety of 401K options including a match program with no vesture period.
• Annual Continuing Education Allowance (in related field).
• Life Insurance.
• Short/Long Term Disability.
• Paid maternity/paternity leave.
• Mental Health day.
• Calm subscription for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED