Front Office Assistant Manager P.M.
About The Position
The Front Office Assistant Manager oversees front office personnel and daily operations at the 488-room Los Angeles Marriott Burbank Airport, which has 50,000 square feet of event space. The role includes supervising, staffing, training, scheduling, and monitoring performance to maintain service and productivity standards and guest satisfaction. It also involves managing reservations, front office systems, supplies, forecasts, budgets, and revenue-related reporting. The position communicates with guests and employees, conducts or attends meetings, implements brand marketing programs, inspects guest rooms, and assists with check-in, check-out, and other guest services. Participation in the Manager on Duty program requires weekend stay-over, ongoing monitoring throughout the hotel, and troubleshooting. Work schedules may vary according to hotel business needs. The role is primarily indoors and includes sedentary work, with occasional walking or standing and room-inspection movements.
Requirements
- At least two years of experience as an Assistant and/or Manager of Front Office.
- Considerable knowledge of computer systems for registration, reservations, and backup systems.
- Above-average mathematical comprehension to understand and interpret hotel operations figures.
- Ability to read, write, speak, and understand English to communicate with guests and employees.
- Strong organizational and supervisory skills.
- Ability to develop subordinates to support advancement within the hotel and company.
- Ability to analyze complex statistical data and make judgments accordingly.
- Ability to work effectively with internal and external customers, using patience, tact, and diplomacy to defuse anger, gather accurate information, and resolve conflicts.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to obtain any government-required license or certificate.
- Regular attendance and compliance with hotel safety and operational rules and appearance standards.
Nice To Haves
- College education.
- CPR certification and/or First Aid training.
- Additional language ability.
Responsibilities
- Manage and motivate front office personnel through daily supervision, including staffing, training, discipline, scheduling, and performance monitoring.
- Ensure adherence to service and productivity standards to support guest satisfaction.
- Control room reservations, front office systems, supplies inventory, scheduling, forecasting, and the department budget to maximize revenue.
- Compile and prepare financial reports, including the rate and availability calendar.
- Communicate with guests and employees verbally and in writing, answer questions, and provide direction and instruction to staff.
- Organize, conduct, or attend meetings to obtain and share relevant information.
- Implement and monitor corporate and brand marketing programs.
- Perform room inspections.
- Assist with guest check-in, check-out, and related guest services.
- Perform other duties as requested, including handling special guest requests.
- Participate in the Manager on Duty program, including weekend stay-over, monitoring the hotel, and troubleshooting problems.
Benefits
- Complimentary meals.
- Employee events.
- Hotel discounts at over 5,700 hotels worldwide.
- Perks for local events and attractions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
