Front Office Assistant Manager P.M.

Spire Hospitality•Burbank, CA

4d•Onsite

About The Position

The Los Angeles Marriott Burbank Airport is seeking a dynamic and experienced Front Office Assistant Manager for the P.M. shift. The hotel has 488 rooms and 50,000 square feet of event space and is located near Hollywood and Universal Studios. The position manages front office personnel and operations to support guest satisfaction, service standards, productivity, and revenue. It also includes assisting with guest check-in and check-out, handling special requests, and participating in the Manager on Duty program, which requires weekend stay-overs and monitoring and troubleshooting throughout the hotel. The role requires strong computer, mathematical, organizational, supervisory, analytical, communication, and customer-service abilities. Candidates need at least two years of experience as an Assistant Front Office Manager and/or Front Office Manager. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable; college education is preferred. CPR certification and/or First Aid training are preferred, and the employee must be able to obtain any government-required license or certificate. This is primarily sedentary work, with occasional walking or standing and the ability to lift, carry, push, or pull up to 10 pounds occasionally. Room inspections involve bending, stooping, reaching overhead, and moving throughout guest floors. The work is indoors for approximately 75% or more of the time. Regular attendance, schedule flexibility to meet hotel business needs, compliance with hotel safety and operating rules, and a neat, clean, well-groomed appearance are expected. Additional language ability is preferred. Spire Hospitality participates in E-Verify.

Requirements

Minimum of two years' experience as an Assistant Front Office Manager and/or Front Office Manager.
Knowledge of computer systems for registration, reservations, and backup systems.
Above-average mathematical comprehension to understand and interpret hotel operational numbers.
Ability to read, write, speak, and understand English to communicate with guests and employees.
Strong organizational and supervisory skills.
Ability to develop subordinates to support their advancement within the hotel and company.
Ability to analyze complex statistical data and make judgments accordingly.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Ability to obtain any government-required license or certificate.
Ability to meet the physical demands described, including occasional lifting, carrying, pushing, or pulling up to 10 pounds and movements required for room inspections.
Regular attendance and flexibility to work varying schedules based on hotel business needs.
Compliance with hotel rules and regulations for the safe and efficient operation of facilities; maintaining a neat, clean, and well-groomed appearance.

Nice To Haves

College education preferred.
CPR certification and/or First Aid training preferred.
Additional language ability preferred.

Responsibilities

Manage and motivate front office personnel, including staffing, training, discipline, scheduling, and monitoring performance against service and productivity standards.
Control room reservations, front office systems, supplies inventory, scheduling, forecasting, and the department budget to maximize revenue.
Compile and prepare financial reports, including the rate and availability calendar.
Communicate with guests and employees verbally and in writing, answer questions, and provide direction and instruction to staff.
Organize, conduct, or attend meetings to obtain and share pertinent information.
Implement and monitor corporate and brand marketing programs.
Perform room inspections.
Assist with guest check-in, check-out, and related guest-service activities, including special guest requests.
Participate in the Manager on Duty program, including weekend stay-overs, monitoring throughout the hotel, and troubleshooting problems.
Perform other duties as requested.
Maintain regular attendance, comply with hotel rules and safety requirements, and maintain a neat, clean, and well-groomed appearance.