Front Office and Eligibility Coordinator
About The Position
LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator for its West Berkeley Health Center. Working with a multidisciplinary team in a community health setting, the coordinator supports the delivery of general primary care medical services and ensures efficient, friendly front office operations. The role also involves preparing eligibility information for each scheduled patient. This is a full-time, benefit-eligible position working 40 hours per week. The position is represented by SEIU-UHW; salary and benefits are set by a collective bargaining agreement, and the employee must remain a member in good standing of SEIU-UHW as defined in the agreement. The listed compensation is $22 per hour.
Requirements
- High school diploma or GED.
- One year of experience in the medical field.
- Excellent customer service skills and ability to maintain confidentiality.
- Proficiency in standard office software, including Microsoft.
- Bilingual English/Spanish/Arabic.
- Strong organizational, administrative, and problem-solving skills, with flexibility and adaptability to change.
- Excellent interpersonal, verbal, and written communication skills, and ability to work effectively with people from diverse backgrounds with cultural sensitivity.
- Ability to prioritize competing work demands and tasks from clients or staff.
- Ability to work effectively and calmly under pressure in a positive, friendly manner.
- Ability to work in a team-oriented environment with professionals who have different work styles and support needs.
- Ability to conduct oneself in external settings in a way that positively reflects on LifeLong Medical Care.
- Ability to make appropriate use of other staff members' knowledge, expertise, and connections.
- Creative, mature, proactive, and improvement-oriented approach.
Nice To Haves
- Bachelor’s degree in health science or a related field.
- Proficiency in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM).
- Experience with insurance eligibility.
- Experience working in a community health center.
Responsibilities
- Greet patients and visitors warmly and provide positive customer service.
- Handle patient reception and intake, including registration, check-in, and scheduling future appointments.
- Perform computer data entry, document and card scanning, and validation.
- Manage patient flow from the front office to the back office.
- Prepare eligibility information for each scheduled clinic patient at least two days before the appointment.
- Answer clinic phones, direct calls appropriately, and make follow-up calls.
- Collect visit copayments and manage cash collections, including sending cash to Accounts Payable and notifying Accounts Payable when no cash has been collected.
- Attend meetings related to the eligibility process and share information with appropriate clinic personnel; meetings are typically off-site and may require personal vehicle or other transit.
- Assist patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES, and other programs.
- Maintain the appearance of waiting areas and the reception desk.
- Receive and distribute incoming correspondence, including mail, faxes, interoffice courier items, and packages.
- Maintain inventory of front desk supplies and forms.
- Under supervision of the Center Supervisor or Manager, enter and maintain provider templates as needed.
- Generate correspondence as requested.
- Keep statistical records as requested by the Center Supervisor or Manager.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage, including dependent and domestic partner coverage.
- Generous leave benefits, including nine paid holidays.
- Flexible Spending Accounts.
- 403(b) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
