Front Office Administrator

FirstLine Schools•New Orleans, LA

About The Position

The Front Office Administrator is responsible for building a welcoming environment for families, staff, and visitors. The FOA manages the school’s image through the front office. In addition, the FOA is responsible for inventory, data management, and administrative assistance.

Requirements

High school diploma/Associate’s or Bachelor’s degree
Familiarity with office equipment such as computers, fax machines, calculators, and photocopiers, as well as word processing and spreadsheet programs
Passion for improving educational opportunities for urban students and for building a strong, mission-driven organization
High level of proficiency in Microsoft Word and Excel
Excellent communication and interpersonal skills
Takes initiative and is solution-oriented
Excellent computer skills including school databases
Commitment to FirstLine Schools’ mission, vision and growth

Nice To Haves

Believe in every student’s ability to achieve in a rigorous college or career prep curriculum
Achieve results based on agreed-upon expectations
Take personal responsibility
Highly detail-oriented
Open to learning and evolving with AI as a tool at work
Collaborate effectively with a range of stakeholders
Share a commitment to creating great schools in New Orleans
Strong written and verbal communication skills
Ability to embed and model the FirstLine Commitments: We Keep Learning, We Work Together, We Are Helpful, We Are the Safekeepers of our Community, We Share Joy, We Show Results!

Responsibilities

Creates and maintains a welcoming and efficient front office that emphasizes organization, professionalism, courtesy, flexibility, and teamwork
Greets and announces all school visitors appropriately
Assists guests in utilizing the LobbyGuard system
Checks the LobbyGuard system for any “VOID” issues with visitors
Uses proper telephone etiquette and directs calls appropriately to school staff
Provides needed assistance to and communicates effectively with leadership and school staff
Is attentive, patient, and fair with students
Treats parents and other visitors as valued and respected customers
Supports school leadership with parent and community meetings by arranging meetings, follow up communications, etc.
Leads on obtaining feedback post-meetings in order to continuously improve
Coordinates grade level experiences including planning, purchasing, etc.
Coordinates staff events, i.e. teacher appreciation week
Provides health and medical nursing support (form collection from students)
Manages staff communications
Manages student/family communications
Coordinates student entrance/exit procedures and student tracking
Coordinates purchasing and procurement
Manages petty cash and small sum accounting for sports, etc.
Oversees business office form processing and management
Oversees field trip preparations and processing
Supports school safety procedures
Oversees logs and transportation tracking support (School Operations Manager leads on this)
Leads on the collection of all student documentation
Supports enrollment paperwork process and communicate with parents around enrollment
Manages student records for new students, withdrawals etc.
Works with Data Manager to ensure integrity of student demographic dat
Collaborates with Data Manager to ensure effective implementation and use of site data systems
Anticipates, identifies, and resolves various technology obstacles to ensure success of overall data collection and analysis
Works with school personnel to maintain integrity and accuracy of student cumulative file
Supports site based and network staff to develop and collect staff, student, and parent survey data
Supports the Guidance Counselor and other school personnel to ensure student paperwork is collected for effective and efficient scheduling