Front Office Administrative Assistant

Reynolds Farm Equipment•Atlanta, IN

15h•Onsite

About The Position

The Reynolds Farm Equipment Front Office Administrative Assistant will be responsible for receiving and redirecting telephone calls from customers and vendors. Under the direction of the Store Manager, you will deliver quality customer service, exceptional phone etiquette, and be a part of one of the country’s top John Deere dealer organizations. The Front Office Administrative Assistant helps all store personnel to be as efficient as possible and provide most accurate information. As the newest member of our administrative organization, you'll be responsible for receiving telephone calls from customers and administering/collecting payments. The Front Office Administrative Assistant must practice confidentiality both in and out of dealership and maintain positive attitude while working to improve teamwork between all dealership personnel. Most importantly, perform all duties with honesty, integrity, and adherence to the Corporate's Values.

Requirements

Basic knowledge of accounting practices
Clerical background in working with word processing, spreadsheet, and database software on a computer while providing clear and detailed communication via computer keyboard
Exceptional ability to use standard desktop load applications such as Microsoft Office and internet functions; can type/transcribe well on computer with full details without hesitation
Clear and proactive communication skills along with exceptional ability to use phone systems with quality phone etiquette
Solid clerical expertise
Ability to give full attention to what other people are saying and to actively look for ways to help others
Requires attention to detail and being careful along with being thorough in completing tasks
Strong people and communication skills
Must be able to work in a fast-paced and high call volume environment
Ability to manage one's own time
Requires being pleasant with others on the job and displaying good-natured, cooperative attitude
Excellent organizational skills and communication skills
Unwavering commitment to confidentiality
Reliable transportation to arrive on time
Requires being reliable, responsible, accountable, and dependable in fulfilling obligations
High School Diploma or equivalent experience

Responsibilities

Receives visitors and telephone calls ensuring these individuals are directed to the proper parties within the dealership
Reviews purchase orders ensuring information is accurate and submits supporting paperwork to the Accounting Department
Re-stock floor merchandise when applicable
Perform cashier duties
Distributes mail
Drafts and types standard letters and memoranda as requested and prepares documents for distribution
Provides administrative support to the sales, parts, and service departments at that location
Responsible for having means of transportation available to arrive at work on time
Fields internal and external customer inquiries to the correct department
Updates customer profiles
Promote safety requirements and procedures in alignment with company’s policies
Promote and maintain positive attitude by positively affecting customers and employees
Handle day-to-day operations and specific tasks in a fast-paced and high call volume environment and other duties assigned in the administrative/clerical aspect

Benefits

Performance/Goal-based pay structure
Competitive benefits package with medical, dental and vision insurance
employer paid short-term/long term disability and Life AD&D
Voluntary STD Buy-up option and Life AD&D
401K/Roth IRA/Employer Match once met eligibility parameters (Must be 21 years of age to participate)
At least 6 paid company holidays annually plus three personal days and one health day
90 day and annual performance reviews to fuel performance and continuous learning
Uniforms provided for service departments; work gear discounts for all other departments
Year-round employment
Equipment discounts and Employer discounts (part-time and full-time status)
Fun, team-based environment