Front of House Team Member

Wonder•New York, NY

2d•Onsite

About The Position

At Mighty Quinn’s, a Wonder restaurant, the Front of House (FOH) Team Member helps deliver exceptional food and hospitality through friendly, efficient service. Team members are cross-trained across multiple stations, including cutter, sides, cashier, and expeditor, to support restaurant operations and provide a strong guest experience. The role may suit people seeking to develop hospitality skills or grow into restaurant operations roles. The position is at MQ Battery BBQ. Pay is $15.00 per hour plus tips after the training period; training lasts four weeks and pays $17.00 per hour. The role is available full-time or part-time. Some benefits vary by state and by the number of hours worked. FOH team members perform opening, during-shift, and closing duties. These include preparing and stocking the service line and dining area, serving customers, communicating orders to back-of-house team members, handling point-of-sale transactions, answering customer questions, and cleaning and maintaining the restaurant and equipment. Team members are expected to put customers first, work effectively with coworkers, and communicate with Line Leaders when they need help or identify tasks that cannot be completed promptly. Wonder describes itself as a mealtime platform offering dishes from more than 20 exclusive restaurants, with dine-in, pickup, and delivery options. It owns and operates its dining experience, from recipe development to the technology used to serve customers. Wonder uses an Automated Employment Decision Tool in hiring and participates in the federal E-Verify program.

Requirements

At least 6 months of experience in a fast-paced kitchen or customer-facing role.
Ability to work with speed, accuracy, and strong attention to detail.
Solid organization and clear verbal communication skills, and ability to follow directions.
Team-oriented approach and basic knowledge of food safety and sanitation practices.
Willingness to learn multiple stations and cross-train.
Must be at least 18 years old and legally authorized to work in the United States.
Must be able to lift 50 pounds.
Must be able to stand for a full shift while working.
Ability to frequently bend, stoop, kneel, crouch, reach, and lift.
Must have weekend availability.
Food Handler Certification, or willingness to obtain it, if required by applicable state, county, or local health departments.

Responsibilities

Set up the service line and prepare it for service.
Provide accurate, friendly, and efficient customer service, including helping ensure orders are prepared accurately and on time.
Process customer purchases through register transactions and cash or credit-card payments.
Communicate orders clearly and concisely to back-of-house team members.
Answer customers’ questions and handle stressful or challenging situations patiently and professionally.
Perform point-of-sale functions, including cash handling, accurately.
Clean and maintain the dining room, service line, equipment, and other restaurant areas.
Complete opening duties, including arranging tables and chairs, cleaning and stocking the dining area and bathrooms, setting up beverage stations and equipment, and stocking the line and register.
Complete closing duties, including putting up chairs, sweeping and mopping, cleaning surfaces, equipment, drains, sinks, and glass, restocking for the next day, and preparing and refrigerating sides and backups.
Communicate questions or challenges openly with coworkers and Line Leaders.
Work collaboratively with coworkers and maintain a willing attitude to go above and beyond for guests.
Perform other tasks customarily required of a front-of-house food-service employee.