Front of House Team Member

Wonder•New York, NY

5d•Onsite

About The Position

At Mighty Quinn’s, a Wonder restaurant, the Front of House (FOH) Team Member helps deliver exceptional food and hospitality by providing friendly, efficient service and creating an outstanding guest experience. Team members are cross-trained across multiple stations, including cutter, sides, cashier, and expeditor, to support operational excellence. The role offers opportunities to develop hospitality skills and grow in restaurant operations, including potential advancement to a Line Leader role. The position is offered full-time or part-time at the MQ Forest Hills location. Pay is $15.00 per hour plus tips after the training period; training lasts four weeks and pays $17.00 per hour. Benefits may vary by state and hours worked. Team members perform opening, service-period, and closing duties to prepare and maintain the restaurant, food-service line, equipment, dining room, and stations. They provide customer service, communicate orders to back-of-house staff, process transactions, respond to customer questions, and work collaboratively with coworkers and Line Leaders. The job posting notes that duties may be revised or supplemented by management.

Requirements

At least 6 months of experience in a fast-paced kitchen or customer-facing role.
Ability to work with speed, accuracy, and strong attention to detail.
Solid organization and clear verbal communication skills, and ability to follow directions.
Team-oriented approach and basic knowledge of food safety and sanitation practices.
Willingness to learn multiple stations and cross-train.
Must be at least 18 years of age and legally authorized to work in the United States.
Must be able to lift 50 pounds.
Must be able to stand for a full shift while working.
Ability to frequently bend, stoop, kneel, crouch, reach, and lift.
Must have weekend availability.
Food Handler Certification, or willingness to obtain it if required by state, county, or local health departments.

Responsibilities

Set up the line and prepare it for service.
Provide direct customer service and ensure accurate, timely preparation of food orders.
Process customer purchases and payments by cash and credit card, including performing POS functions and handling cash accurately.
Clean and maintain the dining room, service line, equipment, stations, and restaurant areas.
Complete opening duties, including setting up dining areas, beverage stations, holding tables, kitchen supplies, and service-line items.
Communicate orders clearly and concisely to back-of-house team members.
Answer customer questions and handle stressful or challenging situations with patience and professionalism.
Communicate questions or challenges openly with coworkers and Line Leaders.
Complete closing duties, including restocking, cleaning, sanitizing, and preparing items and areas for the following day.
Perform other tasks customarily required of a front-of-house food-service employee.
Maintain a willing attitude to go above and beyond for guests and work cooperatively to build effective team spirit.
Inform a Line Leader when a task needs attention but the employee cannot complete it.