Front of House Supervisor

PharmaCann • Hillsboro, OH

1d • Onsite

About The Position

PharmaCann is seeking an energetic, results-driven Front of House Supervisor to lead customer experience and assigned store operations at a cannabis retail dispensary. The role requires a business-process-oriented professional who can lead continuous improvement, develop effective teams, collaborate with a variety of team members, and demonstrate strong leadership and interpersonal skills. Pay is $19 per hour.

The supervisor leads customer service, sales training, staff development, and day-to-day operations. They work with store leaders to meet sales and KPI goals, maintain staffing and payroll goals, oversee cash procedures, and ensure retail presentation, menu availability, safety, and compliance standards. The role may also assist in other operational functions as assigned, including call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising.

The position operates in a professional retail store environment and may require travel, outdoor work, or work in inclement weather. The schedule requires flexible availability, including weekends, nights, holidays, and overtime as needed. Physical activities include frequent standing or sitting for long periods, constant walking, speaking and listening, use of hands or feet, reaching, and lifting up to 50 pounds.

Requirements

• Minimum age of 21, or the applicable age under state regulations.
• At least 2 years of experience in a customer service-related field.
• Skilled in Google and/or Microsoft Office Suite.
• Knowledge of retail technology platforms and systems.
• Ability to communicate proficiently verbally and in writing.
• Excellent time management, attention to detail, and sense of urgency.
• Consulting skills and global and cultural awareness.
• Conduct interactions with a high ethical standard.
• Proven ability to lead teams.
• Relationship management and performance management skills.
• Personal effectiveness and credibility.
• Valid driver's license and ability to pass a Motor Vehicle background check where applicable.
• Pass a comprehensive background check, including criminal history, and obtain and maintain state agent requirements.
• Availability to work weekends, nights, holidays, and overtime as needed, with flexible work availability.
• Ability to perform the stated physical duties, including lifting up to 50 pounds.

Nice To Haves

• Bachelor’s degree in business, operations management, or a related field.
• Store leadership experience.

Responsibilities

• Drive high customer experience standards, including a customer-oriented culture, customer engagement, sales training, and product knowledge.
• Lead a customer service program to encourage repeat business through local community networking and customer data capture.
• Work with Managers and Supervisors to exceed sales volume and KPI goals.
• Partner with cross-divisional managers to ensure adequate staffing and meet payroll goals.
• Comply with and audit cash procedures, including deposit preparation and daily cash reconciliation.
• Directly supervise the check-in/camera assigned team to maintain acceptable safety and dispensary upkeep standards.
• Uphold merchandise presentation standards and ensure menu availability is current.
• Ensure day-to-day operations run smoothly through the store team and provide strategic direction.
• Collaborate with Managers and Supervisors to achieve organizational goals.
• Support implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff understand corporate processes and SOPs, and provide education where needed.
• Train employees in customer experience and hospitality standards using tools such as customer loyalty, customer satisfaction surveys, and KPIs.
• Maintain a training calendar and ensure associate onboarding and new-hire training are completed.
• Provide continuous training and development through curriculums to promote consistency across stores.
• Lead by example and coach team members on performance; partner with Managers regarding poor performance and violations of company or compliance policies.
• Assist with other assigned duties or operational functions, including call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising.
• Project a positive image of the organization to employees, customers, the industry, and the community.
• Embody PharmaCann’s culture, values, tenets, purpose, goals, and key objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed