Front of House Supervisor

TravelCenters of America • Columbia, SC

5d

About The Position

TravelCenters of America is hiring a Front of House Supervisor to oversee front-of-house operations at a quick service restaurant within a travel center. The role provides leadership and supervision to employees while maintaining a hospitable restaurant atmosphere and ensuring guests receive friendly, accurate, and efficient service. The supervisor coaches staff, responds to guest concerns, helps manage people, products, service, and facility processes to support financial objectives, and ensures safety and operating standards are followed. The position may also involve other job-related duties as assigned.

Requirements

• Supervisory experience in a casual dining restaurant.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Proficiency in Microsoft Word, POS software, and email etiquette.
• Ability to run and understand operational reports.
• Ability to meet the physical task requirements with or without accommodation.

Nice To Haves

• Works well with others and is excited to be part of the team.
• Leads by example while working alongside team members.

Responsibilities

• Provide visible leadership to employees and foster a restaurant atmosphere focused on hospitality and exceeding guest expectations.
• Set a professional example of character, honesty, and integrity, and inspire team members to do the same.
• Develop a trusting environment that encourages feedback from team members and guests, and coach staff according to company policy.
• Respond to written and verbal guest concerns, develop solutions, and contact guests personally as appropriate.
• Oversee front-of-house operations and provide guidance and supervision.
• Assist in achieving financial objectives through effective management of people, products, service, and facility processes.
• Follow safety standards and operating procedures.
• Monitor competitive practices that could affect the business and offer recommendations when appropriate.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with a company match
• Vacation and paid holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed