Front-of-House Supervisor Food Services

Imperial Companies•El Paso, TX

4d•Onsite

About The Position

WHO WE ARE: Imperial began as a one-man coffee company serving Tulsa. Our tremendous growth in traditional vending, micro markets, catering, corporate dining, and coffee services is made possible by our commitment to unmatched service, customer relationships, and cutting-edge technology. For us, everything comes down to making sure our customers are receiving World Class Service. We focus on understanding and fulfilling their needs. Benefits include: Health, Dental, Life, AFLAC, 401k, Vacation, & Holidays. Please visit www.imperialco.com for more information. Job Summary The Front-of-House Supervisor is responsible for leading and supporting on-site food service operations while overseeing Food Servers and guest-facing service execution. This role ensures exceptional customer service, efficient meal presentation, food safety compliance, and smooth day-to-day front-of-house operations across client locations and catering environments. The ideal candidate is hospitality-driven, highly organized, and capable of leading a team in fast-paced service settings while maintaining Imperial’s standards for professionalism, food safety, and guest experience.

Requirements

Previous experience in food service, catering, hospitality, or restaurant supervision preferred
Strong leadership and communication skills
Ability to manage multiple priorities in a fast-paced environment
Professional appearance and customer-focused attitude
Knowledge of food safety and sanitation practices
Ability to work flexible schedules, including mornings, evenings, and occasional weekends
ServSafe Certification preferred (or ability to obtain within designated timeframe)
Bilingual (English/Spanish) highly preferred
Ability to stand and walk for extended period
Ability to lift and carry up to 40 pounds
Ability to bend, reach, push, and carry throughout shifts
Comfortable working in fast-paced food service environments

Responsibilities

Supervise and support Food Servers during daily service operations
Lead pre-shift setup and service readiness checks
Assign service responsibilities and monitor workflow efficiency
Provide coaching, direction, and real-time problem solving during service
Support onboarding and training of front-of-house team members
Maintain a professional, positive, and team-oriented work environment
Ensure staff maintain proper uniform standards and professional appearance
Deliver and model exceptional customer service standards
Interact professionally and courteously with guests and client representatives
Resolve guest concerns or service issues quickly and professionally
Ensure food presentation and serving standards are consistently executed
Monitor dining and service areas for cleanliness, organization, and guest satisfaction
Support elevated hospitality standards during meetings, conferences, and catered events
Coordinate meal setup, replenishment, and breakdown at client locations
Ensure accurate portioning and plate presentation standards are followed
Assist with food assembly and expo as needed during peak service times
Monitor product quality, freshness, and holding temperatures throughout service
Communicate effectively with kitchen and production teams to ensure smooth execution
Assist with inventory organization and front-of-house supply management
Enforce all ServSafe, state, local, and company food safety standards
Verify sanitation buckets, cleaning schedules, and service station cleanliness
Monitor and document food temperature logs and holding procedures
Ensure proper handling, labeling, storage, and transportation of food items
Maintain a safe and sanitary work environment at all times
Address and correct food safety or compliance concerns immediately