FOH Supervisor/Driver

ISS•Omaha, NE

About The Position

The Front of House Supervisor / Driver supports daily front-of-house and micro kitchen operations while ensuring the safe and timely delivery of prepared food and related products to designated sites. The role coordinates pantry activities, supervises FOH team members, supports customer service and employee engagement, and maintains strong client relationships. It also involves operating a delivery vehicle to transport prepared food, equipment, and supplies from the production kitchen to multiple locations on a predetermined schedule. The position ensures proper food handling, product rotation, labeling, cleanliness, and compliance with food safety, workplace safety, and HACCP guidelines. The FOH Supervisor / Driver works with culinary leadership, pantry teams, and site management to deliver high-quality, cost-effective food service and support training, operational standards, and continuous improvement initiatives. The schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m. The role requires a valid driver’s license and an MVR check because operating a company vehicle is an essential responsibility. The position may be contingent on successful completion of a background check and, where applicable, drug and/or alcohol screening. The stated hourly pay range is $31.11 per hour.

Requirements

Experience in food service operations or food systems.
High school diploma or equivalent.
Valid state driver’s license with a clean and safe driving record; the role requires an MVR check.
Experience supervising or leading a team in a service environment.
Strong interpersonal and communication skills.
Ability to multitask and manage multiple operational priorities.
Demonstrated leadership and team-building ability.
Experience addressing customer service concerns and implementing solutions.
Strong attention to detail and organizational skills.
Ability to work under pressure and meet time-sensitive delivery and service deadlines.
Ability to work up to 8 hours per day on feet, excluding breaks; sit or stand for prolonged periods; and lift at least 25 pounds.
Ability to manually move, lift, carry, pull, or push heavy objects or materials, and to stoop, kneel, bend, and reach as operational tasks require.
Ability to work in hot and cold environments, including kitchens and refrigerated storage areas.
Adherence to workplace dress code and safety standards.
Adherence to HSEQ policies and procedures, including safety protocols, environmental responsibility, and quality standards.

Nice To Haves

Experience with Microsoft Office and/or Google Workspace.
Current Food Handler card.

Responsibilities

Supervise and support daily front-of-house and micro kitchen operations.
Ensure high standards of customer service and guest satisfaction, and maintain strong client relationships.
Drive a delivery vehicle to transport prepared foods, equipment, and supplies to assigned locations.
Perform scheduled deliveries and maintain accurate delivery logs and documentation.
Load and unload containers, hot carts, utensils, and other food service equipment.
Coordinate with executive chefs, pantry supervisors, porters, and site leadership to support operations.
Maintain product rotation, labeling, and cleanliness of walk-ins and storage areas.
Maintain delivery vehicles, including daily interior and exterior cleaning and monitoring maintenance needs.
Assist with staff scheduling, hiring, onboarding, and employee training.
Support coverage during staffing shortages and assist with operational needs as required.
Maintain proper product inventory levels and support inventory movement between sites.
Collect and analyze operational data, including customer feedback, service performance, and staff metrics.
Follow workplace safety, food safety, SERV Safe, and HACCP guidelines and procedures.
Ensure compliance with internal audit standards, policies, and standard operating procedures.
Maintain a clean, safe, and organized work environment.
Address and resolve customer complaints or service issues effectively.
Participate in HSEQ training and report potential hazards or compliance concerns.