Front of House Security Officer

Overture Center Foundation Inc•Madison, WI

About The Position

Under the direction of the Security Manager and/or Director of Security, the Front of House Security Officer enhances security by maintaining a presence at the main entrances, greeting and assisting individuals, and using the EVOLV Express physical security detection system. The officer directs people to meeting and event spaces, galleries, the ticket office, and restrooms; enforces facility rules, policies, and city ordinances; and notifies appropriate authorities of medical emergencies. The role also assists with emergency evacuations and provides administrative support to the Security Manager and/or Director of Security as needed. This is a full-time, union-represented role with an hourly pay rate of $22.37. The schedule is Tuesday through Saturday, 10:30 AM to 6:30 PM. The position is eligible for medical, dental, vision, retirement, and time-off benefits. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
CPR/First Aid certification, or ability to obtain a CPR/First Aid certificate within six months of hire.
At least one year of security services experience in the entertainment and/or hospitality industry, including enforcement of rules and regulations.
Ability to learn and successfully operate the EVOLV Express physical security detection system.
Ability to communicate tactfully and effectively with large groups and customers of varied ages, socioeconomic statuses, and ethnic groups.
Ability to enforce facility rules and policies and city ordinances pertaining to facility operations and activities.
Ability to remain calm and exercise sound judgment during stressful or emergency situations.
Ability to approach new things with curiosity and respect perspectives of people with differing and diverse identities.
Ability to handle diverse circumstances and activities.
Ability to learn computer operations applicable to the position.
Ability to perform and maintain CPR/AED and First Aid certification.
Ability to learn and use hand-held or walk-through magnetometers or other prescribed detection devices.
Ability to rapidly climb stairs and think clearly and act appropriately in an emergency.
Ability to perform the essential job functions, with reasonable accommodation where needed.
Physical activities include sitting for six hours; standing and walking for one to two hours each; and occasional bending, squatting, pushing, pulling, reaching below shoulder level, twisting, grasping, fine manipulation, carrying, and lifting 0–20 pounds.

Responsibilities

Monitor individuals entering the facility and use the EVOLV physical security detection system to help prevent illegal weapons or items from entering.
Speak with patrons or unauthorized personnel and prevent unauthorized activities or actions.
Use knowledge of the building, Overture Center policies, and relationships with staff and vendors to provide customer service, including greetings, directions, and wayfinding.
Direct individuals to meeting and event spaces, galleries, the ticket office, or restrooms.
Assist staff, guests, and vendors during emergency evacuations and other emergency protocols.
Determine when assistance from Madison fire, law enforcement, or other emergency personnel is needed and communicate via radio.
Notify appropriate authorities of medical emergencies.
Enforce facility rules, policies, and city ordinances related to facility operations and activities.
Provide administrative support to the Security Manager and/or Director of Security as needed.
Perform other tasks as assigned.