Front of House Manager
About The Position
The Front of House Manager oversees daily restaurant operations at The Friendly Toast, an all-day brunch and bar restaurant with an eclectic, scratch-made menu. The role includes managing staff, delivering high-quality customer service, maintaining inventory and health and safety compliance, and supporting an inclusive, welcoming environment for guests and team members. The position works in a fast-paced setting and requires flexibility to cover employee shifts or respond to emergencies. Managers may perform all restaurant-level functions, including delivery when needed. A background check is required before hire.
Requirements
- Experience in restaurant management, including hiring, training, and supervising employees.
- A proven track record of exceptional customer service and fostering a positive workplace culture.
- Strong communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Knowledge of health and safety regulations and experience managing inventory and ordering supplies.
- Passion for scratch-made food and commitment to an inclusive, welcoming environment for guests and team members.
- Ability to stand for prolonged periods; bend, stoop, twist, lift products and supplies weighing up to 45 pounds, and perform repetitive hand and wrist motions.
- Ability to work with hot, cold, and hazardous equipment and operate phones, computers, printers, and other office equipment.
- Ability to undergo a background check before hire.
Responsibilities
- Oversee daily restaurant operations, manage staff, and ensure high-quality customer service.
- Hire, train, and schedule employees to ensure adequate coverage and optimal team performance.
- Manage inventory, order supplies, and ensure compliance with health and safety regulations.
- Collaborate with the executive chef to develop and maintain a diverse, scratch-made menu that exceeds guest expectations.
- Provide a welcoming and inclusive environment for guests and team members.
- Evaluate employee performance, provide feedback, and implement performance improvement plans as needed.
- Fill in for employees or respond to emergencies when needed.
- Perform restaurant-level functions, including delivery when needed.
Benefits
- 40 hours of sick time each year
- 80 hours of paid time off
- Medical, dental, vision, and other supplementary benefits
- 401(k) plan options with employer match
- Flexible schedule
- Referral program
- Two paid holidays a year: Christmas Day and Thanksgiving Day
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
