Front Line Service Supervisor, Allendale, SC

SRP FEDERAL CREDIT UNION•Allendale, SC

4d•$19 - $21•Onsite

About The Position

Under the direction of the Branch Manager and Assistant Branch Manager, the Front Line Service Supervisor creates a positive, engaging member experience by processing transactions for individual members, guests, business members, and fiduciary accounts. The role supports teller-line productivity and team morale while promoting a positive image of the Credit Union. The supervisor performs teller duties, oversees and coaches tellers, manages cash inventories and branch equipment, and provides courteous, accurate service in a fast-paced environment. The position is based at the Allendale Branch in Allendale, South Carolina, is full-time, and works a day shift. Travel is not required. Pre-employment criminal-record, credit-report, and drug screenings are required; offers are contingent on successfully completing them. Applicants must complete all required application sections for consideration.

Requirements

Completion of Teller I training requirements.
High school diploma or GED.
Three years of customer service experience.
Two years of experience in financial services.
Cash-handling experience.
Excellent math skills.
Proficiency with Microsoft Word.
Ability to work with a team and independently.
Organizational skills, ability to multitask, and self-motivation.
Professional verbal and written communication skills and friendly, approachable interpersonal skills.
Active listening, adaptability, and problem-solving skills.
Detail- and goal-oriented approach, with ability to work in a fast-paced environment.
Ability to meet the physical demands of the position, including standing, using hands, reaching, walking, stooping, kneeling, crouching, occasionally sitting, climbing or balancing, and lifting up to 25 pounds.
Ability to communicate effectively in person, by phone, and through digital channels; vision sufficient for close, distance, and peripheral vision, depth perception, and focus adjustment.
Successful completion of required pre-employment criminal-record, credit-report, and drug screenings.
Completion of all required application sections.

Nice To Haves

At least one year of team leadership experience.
Experience with Symitar Episys Core Banking software, Loans PQ, or similar financial services software.
Knowledge of Microsoft Office, including Windows, Word, Excel, Outlook Email/Calendar, and Google Chrome or Microsoft Edge.

Responsibilities

Perform all Teller and Front-Line Service Supervisor duties and process transactions promptly, accurately, efficiently, and courteously.
Represent the Credit Union professionally to members and prospective members, and promote products and services using a member-benefit approach.
Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC requirements.
Process cash, check, and other teller transactions; verify endorsements and negotiability, follow check-acceptance policies, obtain approvals when needed, and act to deter fraud.
Ask questions, listen actively, identify member needs, and refer members to appropriate contacts or services.
Supervise tellers, schedule their workday, ensure assigned duties are completed, and assist with problems or unusual transactions.
Conduct monthly cash audits of tellers and ensure policies and procedures are followed to support satisfactory branch audits.
Maintain branch and ATM cash inventories within prescribed limits, order and ship cash as needed, and verify delivered cash shipments.
Ensure assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.
Act as a liaison with other Credit Union departments to resolve problems.
Communicate clearly and courteously, build member relationships, and maintain a pleasant tone and demeanor.
Cross-train in some MSR areas to assist members.
Close the office at the end of the workday.
Provide ongoing communication, coaching, mentoring, and feedback to tellers; mentor new employees and serve as a resource to tellers and other Front Line Service Supervisors.
Schedule routine teller meetings and carry out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws.
Perform other tasks as assigned by appropriate line supervision.