Front Line Service Supervisor, Broad Street

SRP FEDERAL CREDIT UNION•Augusta, GA

4d•$19 - $21•Onsite

About The Position

The Front Line Service Supervisor works under the direction of the Branch Manager and Assistant Branch Manager to create a positive, engaging member experience. The role processes transactions for natural person members, guests, business members, and fiduciary accounts while providing excellent service and supporting productivity and team morale on the teller line. The supervisor represents the Credit Union professionally and promotes its products and services using a member-benefit-based approach. The position performs all Teller duties and supervises Tellers, including scheduling, coaching, mentoring, helping resolve unusual transactions, and conducting monthly cash audits. It also oversees branch and ATM cash inventories, orders and ships cash as needed, verifies delivered cash, and ensures assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited. The supervisor helps ensure compliance with Credit Union policies and procedures, supports satisfactory branch audits, coordinates with other departments to resolve problems, and is responsible for closing the office at the end of the workday. The role may include cross-training in some MSR areas and other tasks assigned by appropriate line supervision. The position is full-time, day shift, at the Broad Street Branch in Augusta, Georgia. Pre-employment criminal background, credit, and drug screenings are required; offers are contingent on successful completion.

Requirements

Completion of Teller I training requirements.
High school diploma or GED.
At least 2 years of customer service experience.
3 years of experience in financial services.
Cash-handling experience.
Excellent math skills.
Ability to clearly convey expectations, provide feedback, and maintain open dialogue with the team and members.
Ability to make sound, timely decisions regarding operations, staffing, and member needs.
Ability to prioritize tasks efficiently and delegate responsibilities to support productivity and compliance.
Ability to guide, mentor, and motivate Tellers to improve performance and achieve goals.
Proficiency with Microsoft Word.
Knowledge of Microsoft Office, including Windows, Word, Excel, and Outlook email/calendar, and Google Chrome or Microsoft Edge.
Ability to work independently and as part of a team; organizational, multitasking, self-motivation, communication, active listening, adaptability, problem-solving, detail-orientation, and goal-orientation skills.
Ability to work in a fast-paced environment and communicate effectively in person, by phone, and through digital channels.
Ability to meet the physical demands of the role, including standing, using hands, reaching, walking, stooping, kneeling, crouching, occasional sitting, climbing, or balancing, and lifting up to 25 pounds.
Vision sufficient for close, distance, and peripheral vision, depth perception, and focus adjustment.
Successful completion of required pre-employment criminal background, credit, and drug screenings.

Nice To Haves

At least 1 year of team leadership experience.
At least 1 year of sales experience.
Experience with Symitar Episys Core Banking software, Loans PQ, or similar financial services software systems.

Responsibilities

Perform all Teller duties and responsibilities and process member transactions promptly, accurately, efficiently, and courteously.
Represent the Credit Union professionally and promote its products and services through referrals, sales, and cross-selling based on member needs and benefits.
Process cash, check, and other teller transactions; verify endorsements and negotiability, follow check acceptance policies, obtain approvals, and act proactively to deter fraud.
Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC requirements.
Supervise Tellers, schedule their workday, ensure assigned duties are completed, and help with problems or unusual transactions.
Schedule routine teller meetings and provide ongoing coaching, feedback, and mentoring to tellers, including new employees.
Conduct monthly cash audits of all tellers and help ensure teller-line procedures are followed for satisfactory branch audits.
Maintain branch and ATM cash inventories within prescribed limits; order and ship cash as needed and verify delivered cash shipments.
Ensure assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.
Act as a liaison with other Credit Union departments to resolve problems.
Close the office at the end of the workday.
Cross-train in some MSR areas to assist members and perform other tasks assigned by appropriate line supervision.