Customer Service Rep(04797) - 733 South Broad Street

Domino's Franchise•Lititz, PA

7h•Onsite

About The Position

A Domino’s Customer Service Rep provides friendly customer service and helps prepare and serve high-quality pizzas. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food and portion controls, following hygiene and food-safety practices, and performing cleaning duties. Team members receive in-store guidance and training from a manager or teammate, with opportunities to pursue career growth within Domino’s.

Requirements

Ability to comprehend and provide correct written instructions.
Verbal communication, writing, and telephone skills sufficient to take and process orders.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to enter orders using a computer keyboard or touch screen.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
Ability to carry supplies and food items, including cans weighing 3 pounds 7 ounces and, occasionally, pizza sauce weighing 30 pounds.
Ability to carry pizza dough trays three at a time over short distances; each tray weighs approximately 12 pounds.
Ability to push or pull trays on dollies, with a force of up to 7.5 pounds to push a stack of trays.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward repeatedly, crouch or squat occasionally, and reach continuously.
Ability to use one or both hands continuously and frequently use forearms and wrists forcefully when shaping pizza dough.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to work in varying and sometimes adverse weather conditions and in environments with temperatures ranging from approximately 36 degrees in the cooler to 90 degrees or above in some work areas.
Ability to work around food odors, cornmeal dust, cramped areas, hot surfaces or tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders by phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality Domino’s pizzas and prepare food.
Maintain food and portion control, hygiene, and food safety.
Operate equipment and stock ingredients and supplies from deliveries in storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, including performing general cleaning duties.
Communicate with customers and coworkers to process orders.
Unload deliveries and move, carry, push, or pull ingredients, supplies, and trays as needed.
Perform occasional maintenance-related tasks, such as changing prices on signs or washing walls.