Front End Shift Lead

Eastside Food Cooperative•Minneapolis, MN

6d•Onsite

About The Position

Front End Leads provide excellent customer service while accurately ringing up customers at the register. Front End Leads supervise cashiers and customer service to ensure the highest quality teamwork and communication. Front End Leads maintain a clean, stocked, and inviting work environment, and are positive contributors to the co-op team.

Requirements

Evening and weekend availability required
Cashiering experience
Accuracy with cash handling and point of sale systems
Demonstrated ability to handle multiple demands, manage difficult situations, and follow through on commitments
Computer, mathematic, and organization skills
Self-motivation; comfortable taking initiative and prioritizing tasks
Desire to grow skills and knowledge
Ability to work at least one weekend shift per week

Nice To Haves

Passion for high quality natural foods and co-ops
Exceptional customer service skills
Training and/or leadership experience preferred

Responsibilities

Provide excellent, efficient, and accurate customer service when ringing at the cash register and when picking and packing groceries with Eastside To-Go (ETG)
Show proficiency in the point-of-sale (POS) system
Practice safe money-handling skills at the register
Prepare and count down tills with accuracy and efficiency
Maintain a clean and orderly work area
Demonstrate knowledge of products, department organization, and co-op policies to better assist customers
Assist customers with bagging groceries, including taking groceries to the customer's vehicle when appropriate
Maintain a clean, orderly and inviting work area
Utilize the online ordering platform and all available tools to create daily order and pick lists
Adhere to all food safety rules and regulations set forth by the Minnesota Dept. of Health and the store
Properly label and store all ETG orders, deliver curbside pickup orders to the designated area
Work with shoppers via phone to complete their order when substitutions are necessary
Assist in maintaining clean and sanitized shopping carts for in-store shoppers
Stay informed by accepting and absorbing co-op communications including logs, huddles, meetings, and staff emails as assigned
Commit to contributing to a positive, team-building work environment
Perform tasks as directed by shift leads and managers
Train and supervise cashiers and customer service staff in coordination with Front End managers.
Assign off-register tasks and daily chores to cashiers and customer service staff.
Assist cashiers and customer service staff as needed with customer concerns and complaints, register and equipment malfunctions, transaction questions, scanning issues, and returns.
Assist Front End managers in informing staff of all changes in store policies and procedures which affect the department.
Offer Front End support (breaks, rushes, security, etc.). Cashier and assist customer service desk as needed.
Make judgment calls regarding Front End issues (check-cashing, discount use, etc.).
Follow established opening and closing procedures to ensure smooth daily operations.
Perform responsibilities as a deposit clerk and maintain the safe count.
Maintain good communication through logbooks and huddles as well as provide appropriate feedback to staff.
Provide coaching and guidance to Front End staff to encourage positive work practices and appropriate behavior.
Communicate all problems concerning customers, equipment, and personnel to Front End managers.
Use troubleshooting materials and work with the IT department on cash register and other equipment malfunctions.
Work with the Scanning department to ensure that products, sales, and other information are correctly entered in SMS.
Notify Facilities manager or manager on duty, as appropriate, of concerns about building and property maintenance (snow removal, pest control, lighting, refrigeration, etc.).
Serve as an example of excellence to both cashiers and customer service staff.
Perform other tasks as assigned by the Front End managers.