Front End/Cashier

Kroger•Ronceverte, WV

11d

About The Position

Assist customers and process sales while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes cashiering and, depending on assignment, store accounting and customer service desk duties. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict reasonably and cooperatively, handling customer and business information with honesty and integrity, following directions, and seeking assistance when needed. Associates also provide direct support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED, or a combination of relevant education and experience.
At least 18 years of age; 19 in Idaho, or 19 in Alaska if selling tobacco.
Ability to pass a drug test.
Ability to work in a fast-paced environment.
Ability to work weekends regularly, any shift, and overtime as needed.
Ability to organize and prioritize tasks and projects.
Accuracy and attention to detail.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Knowledge of company policies, procedures, and organizational structure.
Related retail experience.
Six months of cashier experience to work at the Customer Service Desk.

Responsibilities

Deliver and encourage other associates to deliver excellent customer service.
Perform cashier functions, including opening and closing the register, ringing sales, completing tender transactions, bagging merchandise, making money drops, and using produce codes.
Complete the file maintenance log for price discrepancies.
Maintain the checkstand area according to housekeeping standards.
Answer telephones.
Comply with corporate policies and promote and follow company initiatives.
Verify Electronic Article Surveillance tags are deactivated or removed at the point of sale; respond to pedestal activations and verify tag removal as necessary.
Maintain store accounting functions and prepare bank deposits of excess cash and checks.
For Customer Service Desk assignments, open and close the desk and process refunds, exchanges, money orders and transfers, bill payments, gift cards, purchase orders, and equipment rentals.
Provide lottery service (except in Alaska) and fish and game licenses.
Send and receive faxes, administer lost and found, and run vendor reports.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively; handle customer and business information with honesty and integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.