FRONT END/CASHIER

The Kroger Co. • Louisville, KY

5d

About The Position

Assist customers and process sales while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes cashier duties, store accounting functions, and customer service desk services. Associates are expected to work cooperatively in a fast-paced and sometimes stressful environment, handle conflict reasonably and cooperatively, protect customer and business information, follow directions, and seek help when needed. The role also involves supporting minors, individuals with special needs, and older adults through direct interaction. Essential functions must be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED, or a combination of relevant education and experience.
• Six months of cashier experience to work at the Customer Service Desk.
• Minimum age of 18; 19 in Idaho, or 19 in Alaska if selling tobacco.
• Ability to pass a drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends regularly, any shift, and overtime as needed.
• Ability to organize and prioritize tasks and projects.
• Accuracy and attention to detail.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Knowledge of company policies, procedures, and organizational structure.
• Related retail experience.

Responsibilities

• Deliver and encourage excellent customer service.
• Perform cashier functions, including opening and closing the register, ringing sales, completing tender transactions, bagging merchandise, making money drops, and using produce codes.
• Complete the file maintenance log for price discrepancies.
• Maintain cleanliness of the checkstand area according to housekeeping standards.
• Answer telephones.
• Comply with corporate policies and promote and follow company initiatives.
• Verify that Electronic Article Surveillance tags are deactivated or removed from products at the point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal as necessary.
• Maintain store accounting functions.
• Prepare bank deposits of excess funds, including cash and checks.
• Open and close the customer service desk.
• Process refunds, exchanges, money orders and transfers, bill payments, gift cards, purchase orders, and equipment rentals.
• Provide lottery service, except in Alaska, and issue fish and game licenses.
• Send and receive faxes.
• Administer lost and found.
• Run vendor reports.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, subject to eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the associate’s career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED