Front End/Bookkeeper

Kroger•Richmond, VA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Support the Customer 1st strategy and encourage associates to deliver excellent customer service. Verify, balance, and report information regarding sales, paper and cash assets, and related documents. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role also supports store operations through cash and sales reporting, payroll timekeeping, administrative duties, and communication with customers and associates. It requires cooperation in a fast-paced and sometimes stressful environment, sound judgment in handling customer and business information, and the ability to perform essential job functions with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to act with honesty and integrity regarding customer and business information.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
A second language (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions to the Store Manager or Division Cash Management Office in a timely manner according to company policy.
Maintain Kronos and timekeeping daily, and finalize the store's weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages according to company policy.
Follow established policies and procedures, where applicable, for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Adhere to local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.