Front End/Bookkeeper

Kroger•Albuquerque, NM

12d

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Support the Customer 1st strategy by encouraging associates to deliver excellent customer service. Verify, balance, and report information regarding sales, paper and cash assets, and related documents. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports store bookkeeping and administration, including cash and paper-asset balancing, deposits, sales and cash reporting, timekeeping, payroll finalization, and assistance to the management team. It also involves answering questions and phones, communicating with customers and associates, following company policies and applicable laws, and reinforcing safety and security practices. The role requires cooperative work in a fast-paced, sometimes stressful environment and may include direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
Second-language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Help create a welcoming environment for customers by answering questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions promptly to the Store Manager or Division Cash Management Office according to company policy.
Maintain Kronos and timekeeping daily and finalize the store's weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages according to company policy.
Follow established policies and procedures for services and products such as postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.