Front End/Bookkeeper

Kroger•Los Angeles, CA

About The Position

Create an outstanding customer experience through exceptional service and help establish and maintain a safe, clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Verify, balance, and report information related to sales, paper and cash assets, and associated documents. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role also provides administrative support to store management, including preparing deposits and sales and cash reports, maintaining timekeeping records, and finalizing weekly store payroll. The position requires cooperation in a fast-paced and sometimes stressful environment, sound judgment when handling customer and business information, and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to act with honesty and integrity regarding customer and business information.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
A second language (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome, important, and appreciated by answering questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions promptly to the Store Manager or Division Cash Management Office according to company policy.
Maintain Kronos and timekeeping records daily and finalize the store’s weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages in accordance with company policy.
Follow established policies and procedures, where applicable, for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow applicable local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.