Front End/Bookkeeper

Kroger•McPherson, KS

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Verify, balance, and report information regarding sales, paper and cash assets, and related documents. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role also involves supporting store administration and payroll, communicating with customers and associates, following company procedures and applicable laws, and helping maintain a safe, cooperative, and welcoming store environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
A second language, in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated, including answering questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions to the Store Manager or Division Cash Management Office promptly and according to company policy.
Maintain Kronos and timekeeping records daily and finalize the store's weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages in accordance with company policy.
Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and related services, where applicable.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.