FRONT END/BOOKKEEPER

The Kroger Co.•Virginia Beach, VA

1d•$15 - $17

About The Position

The Front End/Bookkeeper creates an outstanding customer experience through exceptional service and helps establish and maintain a safe, clean environment that encourages customers to return. The role supports the Customer 1st strategy, encourages associates to deliver excellent service, and verifies, balances, and reports information related to sales, paper and cash assets, and associated documents. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome, important, and appreciated by answering questions about products throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions to the Store Manager or Division Cash Management Office promptly and according to company policy.
Maintain Kronos and timekeeping daily and finalize the store’s weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages according to company policy.
Follow established policies and procedures, where applicable, for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and related services.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.