Front End/Bookkeeper

Kroger•Virginia Beach, VA

20h

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Verify, balance, and report information related to sales, paper and cash assets, and associated documents. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role also supports store operations through cash handling, sales reporting, timekeeping, payroll, administrative assistance, and communication with customers and associates. The position requires cooperation in a fast-paced and sometimes stressful environment, sound judgment in handling customer and business information, and compliance with applicable laws, company guidelines, and safety procedures. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions to the Store Manager or Division Cash Management Office promptly according to company policy.
Maintain Kronos and daily timekeeping records and finalize the store's weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages according to company policy.
Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and related services, where applicable.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.