FRONT END/ASST DEPT LEADER

The Kroger Co.•Louisville, CO

10d

About The Position

The Front End/Asst Dept Leader supports the department manager in delivering exceptional customer service, maintaining a safe and clean environment, and achieving the department’s sales and profit goals. The role helps direct and supervise Front-end department functions and activities, supports daily operations, and assists with implementing departmental best practices, goals, and standards. The position also monitors quality assurance standards and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or suggest products to customers.
Assist with monitoring and controlling department supply expenses.
Assist with managing cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Maintain a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.